Shipping policy
# Shipping & Delivery Policy
At Couch Collective, our goal is to deliver your premium executive seating with the highest standard of white-glove logistics care. Because luxury furniture items require highly specialized handling and transit protocols, we have established a dedicated fulfillment network to ensure your investment arrives in absolute pristine condition.
### 1. Shipping & Delivery Zones
We provide professional furniture delivery services strictly across **Singapore mainland**.
* **Standard Delivery Area:** All central regions, residential communities, and commercial business parks across Singapore.
* **Restricted Delivery Zones:** We do not deliver to secured military bases, airport zones, or offshore islands (e.g., Pulau Ubin). Deliveries to Sentosa Island may be subject to minor regional standard entry clearance tolls.
---
### 2. Delivery Timeframes & Scheduling
Once your order configuration is confirmed and cleared by our fulfillment team:
* **Processing & Staging:** Standard inventory takes 1 to 3 business days to stage, complete structural diagnostic checks, and securely pack.
* **Transit Window:** Standard delivery takes approximately **3 to 7 business days** from dispatch.
* **Delivery Scheduling:** Once your item is routed, our white-glove logistics partner will contact you directly via phone or SMS to confirm a dedicated date and convenient time window for delivery.
---
### 3. Delivery Fees & White-Glove Installation
To ensure an elite, showroom-level experience in your home or corporate office, all high-back executive chairs include:
* **Complimentary Delivery:** Complimentary standard delivery is available for all orders to eligible Singapore mainland addresses, with no minimum spend.
* **Professional On-Site Assembly:** Our trained logistics specialists will unbox, carefully assemble your chair frame, ensure the premium mechanisms function flawlessly, and remove all excess packaging materials for recycling at no extra stress to you.
---
### 4. Important Delivery Conditions (Stairs & Accessibility)
Please ensure that your building elevators, main entryways, and hallways can comfortably fit the boxed dimensions of executive seating.
* **Staircase Surcharges:** If your delivery location does not have direct lift/elevator access and requires manually carrying heavy furniture up staircases, a standard service charge of **S$10 per floor** will be collected directly by the delivery team on-site.
* **Missed Deliveries:** If you are not present during your pre-scheduled and confirmed delivery time slot, our logistics team will wait up to 15 minutes. After this window, the item will return to our fulfillment center, and a secondary delivery re-routing fee may be applied to schedule your next window.
---
### 5. Order Tracking & Status Inquiries
The moment your order leaves our local staging center, you will receive a confirmation email containing localized tracking metrics and carrier details to trace your shipment’s route.
For real-time delivery modifications or immediate concierge assistance:
* **Support Email:** sales@couchcollective.sg
* **Corporate Address (Mailing Only):** 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051